Cancellation and Refund Policy

Dear iDD Course Participants,

We truly appreciate your interest in our courses at the Institute of Digital Dentistry, and we understand that life can be unpredictable, sometimes causing changes in plans. To ensure the best possible experience for everyone involved, we have a comprehensive cancellation policy that addresses various scenarios with flexibility and understanding.

We consider your registration as a steadfast commitment to attend our courses, whether they are held in person or online. We know that emergencies can happen, but due to the intensive nature and limited availability of our courses, full refunds can only be provided if another participant is available to take your place. Rest assured, we will do our best to find a suitable replacement from our waitlist to minimize any inconvenience.

In case of course cancellations, we offer three options, provided that we can find a replacement for your spot:

1. Transfer your registration to another course in the future.
2. Credit your account, allowing you to purchase a course when you're ready.
3. Process a refund according to the details outlined below.

Refunds for live events (in person or online) are subject to the following terms:

• If a replacement participant is found, a refund will be issued to your credit card within 5 working days through our website payment gateway.
• For cancellations made more than 90 days before the event, you will receive an 80% refund (less the non-refundable deposit) or have the option to transfer 100% of the tuition to another program/date.
• For cancellations made between 45 and 90 days before the event, you will receive a 50% refund (less the non-refundable deposit) or have the option to transfer 100% of the tuition to another program/date.
• For cancellations made less than 45 days before the event, the entire registration fee is non-refundable and non-transferable.

All cancellation requests must be submitted in writing from the email address associated with the order.

Please note that a 5% non-refundable fee will be applied to any refunds issued within the guidelines of our cancellation policy.

In the rare event that a course is canceled or rescheduled by the Institute of Digital Dentistry due to not reaching the minimum required capacity, we will offer a full refund or transfer of tuition or deposit to a future seminar or course. We will make every effort to give you as much notice as possible. However, we are not responsible for any cancellation or change penalties assessed by airlines or hotels.

Thank you for your understanding, and we look forward to providing you with exceptional learning experiences.

Warm Regards,

The Institute of Digital Dentistry Team

How long do refunds take?

Once a refund is processed, it may take 7-10 business days before showing up on your billing statement.

Image, Video and Audio Media Release
By attending any Institute of Digital Dentistry event, I give permission for Institute of Digital Dentistry to take and use images, video and audio of me for promotional purposes, not limited to but including all media, brochures, posters, website and social media sites and other media both online and in print.

Cancelations - iDD Online Membership Subscription

You can cancel your iDD membership subscription at any time.

Simply login to the customer portal or contacting support by emailing support@instituteofdigitaldentistry.com from the email address used when you created your account.

If you subscribed before Oct 2021 you need to use a different customer portal here.

If you subscribed to an Enterprise or Clinic Team plan before Apr 2023 you need to use a different customer portal here.

When do my iDD membership charges stop?

You won't be charged again unless you reactivate your account. If you cancel with time left in your subscription billing period, you can use your iDD membership until the account cancels automatically at the end of the subscription billing period.

To see when your billing period ends simply login to the customer portal or contacting support

Refunds - Online Courses

For online courses, order cancellations are accepted if the request is received before accessing the content, with a 20% cancellation fee. To request a refund, please email support@instituteofdigitaldentistry.com from the email address used during the order.

We cannot offer cancellations or refunds on digital lectures, recordings, or live broadcasts once the content has been accessed.

Refunds - Online Membership Subscription

Refunds are not issued due to lack of use of the membership library. You are paying to have access to the content library and not using it is not a reason to request a refund.

If you would prefer to have access to the courses with a one-time purchase explore our course bundles.

If you were charged after canceling and you’re still seeing a charge please email support@instituteofdigitaldentistry.com from the email address used during the order.

Refunds - Online Courses, Lectures, Recordings or Live Broadcasts  

We cannot offer cancellations or refunds on individually purchased digital lectures, recordings, or live broadcasts once the content has been accessed.

How long do refunds take?

Once a refund is processed, it may take 7-10 business days before showing up on your billing statement.

Satisfaction Guarantee - Online Courses
We can accept refund requests if done within the time frame advertised. To request a refund under the Satisfaction Guarantee, please send an email to support@instituteofdigitaldentistry.com. All requests must be written and the email must match the order email address.

Image, Video and Audio media Release
By attending any Institute of Digital Dentistry event, I give permission for Institute of Digital Dentistry to take and use images, video and audio of me for promotional purposes, not limited to but including all media, brochures, posters, website and social media sites and other media both online and in print.