November 19, 2020

Align has recently announced changes to their Cancellation Policy in regards to their widely popular Invisalign aligner system. Notably to Pre-ClinCheck Approval Cancellations for Intraoral Scanner (IOS) users.

Previously, those who used an Invisalign approved IOS such as iTero, CEREC Omnicam and TRIOS 3 (in some regions), enjoyed no cancellation fees at all for Invisalign cases. This was a great advantage of owning an IOS vs. sending PVS moulds, as orders submitted via PVS impression incurred a cancellation fee of NZ$275 (excluding sales tax) that was applied to each cancelled order. Essentially this enabled IOS users to order Invisalign Clincheck Simulations for their patients with little or no drawbacks.   

This has recently been changed in an announcement made by Align. Below is a summary: 

  • A cancellation fee of NZ$275 (excluding sales tax) will be applied to orders submitted via an intraoral scanner, if the total number of cancelled orders exceeds the total number of ClinCheck Approvals in a quarter. 
  • The cancellation fee will be applied to each cancelled order in the following quarter.
  • A quarter for these purposes means: 1) January, February, March; 2) April, May, June; 3) July, August, September; and 4) October, November, December
  • For group practices, the total number of cancelled orders and ClinCheck Approvals will be calculated at an individual Invisalign provider level. 
  • This policy will take effect for cancellations from January 1st, 2021.

A cancelled order is any cancellation to an Invisalign order any time after treatment submission and prior to ClinCheck Approval. It also includes when an order has been pending longer than 180 days from Align’s receipt of the order due to any missing requirements (e.g. prescription form missing or unacceptable intra-oral scans, photos). Lastly it includes if a ClinCheck treatment plan is not approved within 180 days from the first ClinCheck treatment plan posting.

An interesting move from Align and this will sting some users. If you have any questions or thoughts, please leave them in the comments below! 

About the author 

Dr Ahmad Al-Hassiny

Dr Ahmad is a global leader in digital dentistry and intraoral scanners, carrying out lectures as a KOL for many companies and industry. He is one of the few in the world who owns and has tested all mainstream scanners and CAD/CAM systems in his clinic. Dr Ahmad Al-Hassiny is a full-time private dentist in New Zealand and the Director of The Institute of Digital Dentistry (iDD), a world-leading digital dentistry education provider. iDD offers live courses, masterclasses, and an online training platform, with a mission to ensure dentists globally have easy and affordable access to the best digital dentistry training possible.

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