Align has recently announced changes to their Cancellation Policy in regards to their widely popular Invisalign aligner system. Notably to Pre-ClinCheck Approval Cancellations for Intraoral Scanner (IOS) users.
Previously, those who used an Invisalign approved IOS such as iTero, CEREC Omnicam and TRIOS 3 (in some regions), enjoyed no cancellation fees at all for Invisalign cases. This was a great advantage of owning an IOS vs. sending PVS moulds, as orders submitted via PVS impression incurred a cancellation fee of NZ$275 (excluding sales tax) that was applied to each cancelled order. Essentially this enabled IOS users to order Invisalign Clincheck Simulations for their patients with little or no drawbacks.
This has recently been changed in an announcement made by Align. Below is a summary:
A cancelled order is any cancellation to an Invisalign order any time after treatment submission and prior to ClinCheck Approval. It also includes when an order has been pending longer than 180 days from Align’s receipt of the order due to any missing requirements (e.g. prescription form missing or unacceptable intra-oral scans, photos). Lastly it includes if a ClinCheck treatment plan is not approved within 180 days from the first ClinCheck treatment plan posting.
An interesting move from Align and this will sting some users. If you have any questions or thoughts, please leave them in the comments below!